Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Mart Best (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopmartbest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the best overall aluminum tape on the market. The overall quality is excellent. The paper backing makes it easy to measure, cut and affix to your project. I used this tape to install dryer ducts and then used it to insulate my garage doors. I just ordered another roll because I want to be sure this is available for future projects.
I used this tape to seal the edges of my attic stairway cover. The size works well and it sticks firmly, but to separate the foil is a bit tricky.
tape is actually thick and durable went felt by hand....adhesive is also very good and able to withstand harsh conditions - i have used this tape to patch up and holes inside a server case - in which internal server temperatures are generally about 68 +/- degrees Celsius on average
I am not an HVAC person, but I ran across aluminium tape for the first time about 2 years ago. It is so handy in crafting and miniatures, especially when you need a metallic base. This roll will last forever; it had much more than a similarly priced roll in the store!
For the price and length, I was expecting a thinner tape, but this is nice and thick with good adhesion. It repositions well for redirecting, but I have not tried removing any that was firmly attached. Very nice product all the way through.
This is the perfect Foil tape. Not so wide to be unwieldy and not so thick that it is hard to work with unlike the 3M. Still very strong and adhesive is also powerful. Did an entire HVAC system with it this weekend. Highly recommend this product and will be buying again
Had to tape up an air handler on an HVAC system. This stuff worked great and was easy to apply on and the finished result looked like it was professionaly done. Would recommend
The tape works well thanks. I am a intermodal truck driver and at times I encounter holes in containers that Ive had unloaded and the next customer to load it refuses it due to the hole(s). The tape is good enough for a quick fix.
Great performing product. I used it to seal the air leaks between my furnace and plenum duct work. The tape is strong and conforms well to odd shapes. It adheres well. I recommend cleaning the surface first.
No need to buy the expensive tape as this is just as good and for the price it's an awesome value!! I use this stuff EVERYWHERE so finding this alternative brand is going to save my bank account..
Purchased as a safe was to secure some items for a terrarium. Sticks well and doesn’t get hot. Doesn’t leave glue on the glass.
Excellent high quality product. Worked a charm for me as I needed to tape a gap between the hot water tank vent pipe.
Very sticky. Once it sticks you can peel maybe very quickly after, but very sticky. Sturdy too.
Same as the picture, good quality, right size and very fast shipping
with a discount was a really lovely purchase. i am sure i will order again next month