Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Mart Best (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopmartbest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this item. We play on the road (not heavily traveled) So easy to pick up and move It is a great workout and gets my heart rate up quickly. The ball returns easily. We prefer racquetball club over a tennis racquet. It a one person game, but we compete as to how many returns we can get in a row. We play when it's only 40 degrees!!
This tennis trainer is just like I had when I was a kid. I recently had a double knee replacement and wanted some upper body exercise. Running and playing real tennis is not for me anymore. However, I got a really good workout from this. I am able to use it on the back patio which is long and I use a racquet ball racquet because of space. This wouldn't be good if you were really training to play tennis because you just smack it as hard as you can, but for a workout or to build strength it's great. I would recommend this to anyone, especially to those who have had knee issues or just want some good upper body workout. I use a fitbit and my heart beat is in the cardio range for this. Very satisfied.
I bought this for my daughter, who is 9, so she could practice in our backyard, this improved her game significantly. This also improved her thinking time and speed. It did not break on us, but I can see how others would complain about this as the string is basically a 12 foot piece of rubber band, same width as the ones used in an office. For the price it does the job its supposed to do and was inexpensive. The other options for similar trainers were ridiculously expensive and received low reviews. All the company would need to do to improve this is just add a more sturdier bungy string instead of a legit rubber band string and there would be less problems. If you need an inexpensive trainer go for this one it works great.
Love my new work out using this drill... don't expect to practice textbook shots like hitting with a partner... this is not going to fill a partner at the other end of the court... this is a super warm up equipment. You will be warmed up before your partner or opponent arrives... You want to vent your frustration or get a good back hand swings or forehand... this is amazing... you will leave sweating in mins compared to half hour hitting with a partner or on the wall...
My husband said it gives you a workout and is an excellent trainer. Very pleased with this purchase. I'm adding to my initial review because I am now hooked on this product. Its not only a great workout, its also FUN! Our tennis game has really improved and we play every day. We warm up using this kit. Eventually the ball/elastic will come off so be sure to order a couple replacement balls. I love playing tennis now and would like to add that this product is great for everyone!
Im used to play a lot of tennis but couldn't find the time to arrange someone to play with lately. I am thrilled I came across this nifty idea. I didn't think it would be that effective but surprisingly works very well! I also love it comes in a little compact case so i can carry it around easily! My neighbors might get annoyed with the sound of me hitting the ball for hours but there isn't a way to prevent that. overall, im very pleased with this purchase.
This has turned out to be an awesome trainer for my son.
Takes a little practice to find just the right length of elastic to let out, as well as the hitting it at the right angle, but once you get the hang of it, you can volley it for quite a while.
I love this - but I have to admit - I bought it for my kids but I use it more often. The kids find it a little tricky to get the rhythm of the bounce back.
Great product & Fast fast shipping
I bought this because my little brother had one and omg I haven’t stopped playing it.
I've always wanted to learn to play tennis,but it's not the easiest sport to learn when you don't have someone to practice with.However,this trainer has become the perfect mate for times when my friends aren't available to practice,or the kids just want to have a little fun.
I actually bought this similar product from another company and after 2 months, I didn't receive it and had to cancel the order. I was hesitant to order this one due to my previous experience. I'm glad I did though! It was easy to assemble and my entire family loves it. I might have to buy an extra one since they are all fighting over to play with this one.
Bought this product for my daughter, was a decent purchase overall. It came without instructions, so she was slightly confused at first.
I was skeptical at first. I wasn't sure that filling this with water would keep it in place with a solid hit...but it does!
Bought this for a vacation with our kids and their cousins. They loved it! Easy to set up and very durable!
This met our need to get some solo practice when we can't get to the courts. I like how you can choose how much string to coil around the base depending on how much space you have and how fast you want the return coming back to you.
Works great. It really doesn't move around when playing. Just what you need for practicing alone!
Daughter has had this for a few months now. Works as expected. She has used it almost every day with no issues. She uses it in the driveway and hits it against the garage door.
It serves the purpose of practice a sport that is very hard to practice alone. I think is practical and very convenient, and the size makes it even better. At first I was skeptical about the functionality, but I really like it. The only thing is that you may want to adjust it while playing since it may not come back when you hit it, other than that is great.
This has turned out to be an awesome trainer for my son. Once you get the hang of it it works great. We’ve used it on the court as well as the driveway. Much more natural feedback than hitting against the wall.
This is great practice tool. I am learning to play tennis(I am a absolute beginner) and I needed a lot of practice to play some of the shots. This works perfectly for me. I have had it for three weeks and have played about 8 rounds of about 30 minutes each. This has held up pretty well during that time.
I love this for swing practice or the day after a long weekend of tennis and just want to stretch out and warm my muscles a bit.
Takes a little practice to find just the right length of elastic to let out, as well as the hitting it at the right angle, but once you get the hang of it, you can volley it for quite a while.
Bought this item for my daughter who recently joined the tennis team. She absolutely loves this item. I was amazed how well the water filled weight anchores the item. This product has lived up to its promises.