Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Mart Best (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopmartbest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am a bit worried about stretching and ripping silicone lids food covers too much when I tried these first time. The fact is that they seem to love being stretched and do a great job of sealing. So they can replace the airtight jar completely. They are really good on plates, bowls, and pans. If you choose the correct size of the cover, nothing leaks. The color is nice, I liked that the package included 2 different colors of each size which means I can use 1 color purely for meat products. Stretchy food lids without smell. love the fact that I can pop them in the dishwasher too. Overall, I'd definitely recommend these to my friends and family, especially when I trying to reduce the use of cling film.
I've found these really useful and saved a lot of disposable covering (clingfilm and foil) in the six weeks or so I've had them. There's a good range of sizes to cover most things, although there isn't one quite big enough for a full-size dinner plate. They can be a bit tricky to fit if you need to stretch them a lot - sometimes one can be too tight and the next size up too loose, depending on what you're covering - but generally I'm not that bothered for a watertight seal, and I slightly loose cover is quite adequate for a bowl of leftovers in the fridge overnight!
Excellent for preserving any perishable foods like lettuce, cucumber, melon, meat.. They seal the product in so well to retain moisture and extends product life. Very important product in this age of ‘needing to reduce waste’.
Great item , saves using cling film, real bargain , can be used on a lot of different shape dishes , can be a little tricky to get on if your dish is wet, but apart from that is definitely recommend them .
Was sceptical at first but upon use found them to be extremely beneficial and have used them so many times. I made a mistake once with the wrong size but learnt by that mistake. They are quite stretchy so fit many shapes and sizes. Easy to clean. I would recommend to anyone.
Absolutely fantastic product. Really happy I purchased this as they are easy to use and saves on useless cling film. Easy to clean and very stretchy and creates an excellent seal.
These are great covers to put on bowls for the fridge. They only work for round (or nearly round) bowls and don't fit every size of bowl, but I have used them a lot. They are easy to put on and take off and very easy to clean.
These have proved excellent so far. FLING THE CLING and go for these. Adaptable to different size containers, easy to use, easy to clean. Definitely worth the money
Helps to avoid cross transfer of smell contamination in a fridge or flying insects away as products cool prior to short term refrigeration
These are really what they say. So easy to use. Though all round in shape, I have used them to cover containers of very shaped and sizes without any problem.
Fab product saves using cling film plus saves plastic pollutions good value for money
Only just received so have only used two. As described and easy to fit.
Have only tried the smallest size so far, which is ideal for covering a part used tin of soup etc. I'm sure the others will prove equally useful.
Really good way to cut down on single use food wrap. Just pop in top shelf of dishwasher to clean.
They are easy to stretch, leak proof and easy to clean though not enough variety, though so reasonably cheap you could easily buy more of different sizes.
Bought these ultimately for different size dog food tins. A great idea, although the tabs pull off easily if you’re not careful, as I found out.
These stretch lids are very handy. They work very well and are easy to use.
Great item can be used on several different items good for paint tin
Stretches and seals over tins / bowls well enough for use
Very very happy with this purchase no spills no waste just cover and fridge