Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Mart Best (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopmartbest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been looking for a set of solid entry level paddles. I purchased these as a Christmas present for my kids. We have been playing with them for about a week now and they are holding up really well. The strike surface is very sticky and allows you to put some heavy spin on the ball. The glue is holding up so far too. The handles feel nice and pretty balanced. I've been really happy so far with my purchase.
I was looking for some light weight ping pong paddles and found this set. Paddles are light weight and comes in a nice case where everything is nicely packed. These paddles are light weight and average speed and spin. This is definitely made for beginners and intermediate player, so basically its made for inhome play room. I have a ping pong table and these paddles are very useful for it. Love it
This is a quality product for the ping pong enthusiast in your life. The paddles and balls are very well constructed and have great bounce and action. Would highly recommend to friends and family….well that is if they love table tennis.
High and professional quality paddles, complete with balls. Material is durable and will last a longtime.good for beginners or experienced players. Great price and quality
This was exactly what we needed for our outdoor ping pong.
After using the paddles and balls today, I’m thrilled! I love them! The paddles feel great, seem well padded, and are easy to handle and grip. I really like the orange ball because it is easier to see outdoors in the sun vs. the white balls.
We are occasional players, and the paddles were easy to get used to for me (intermediate) and my 11 year old daughter, who is a beginner. The paddles play well and have held up well after two months of daily use.
For casual doubles play at nerfed speeds and no spin, and at an unbelievable price, you can try these.
I read so many positive reviews and went for it. TBH it is a mediocre product which justifies the price range. Build quality is not great and after playing with it for a while you would definitely go for an upgrade. Good for occasional playing.
I love these paddles. I play at work everyday and they are perfect. I totally recommend!
This set of paddles really changed the way we play ping pong...the paddles are softer, with a somewhat sticky surface. It seems to take more energy to get the ball over the net. But after a few practice games, we found we really liked it better than our old set.
These are some very nice paddles. A very good buy for the price. I will admit, they are a bit hefty, which may throw some players off.
The paddles are on the heavier side. If you like heavy, then you will like these. The quality was just okay.
I am highly satisfied with this purchase.
We are very happy with these paddles! They are high quality and well made.
This set provides the perfect paddles and extra balls for a good game of table tennis.
Great starter package. We were looking for a reasonably priced set for our new ping pong table. I wanted something the kids could use and not be sad if they broke them or lost the balls. Wish the balls were three stars instead of one star but overall the quality was better than expected for the price of this started set.
Love them. Can’t believe they are so inexpensive. Love the the paddles, they feel very high quality.
I bought it to entertain my kids. And they love it. Excellent way to spend your free time. A lot of FUN!
This is good racket for the beginners. The ball came with are very strong. I have been playing for last two month with the same ball and it is going strong even with fierce heeding. I am happy with the purchase
We bought these paddles and balls for our grandkids along with a ping pong table for Christmas. Very satisfied!
These offer a great deal of control and spin on the ball. My friend, who was an amateur table tennis player, said that these are awesome
Fantastic quality - balls are very good quality Makes playing game so comfortable compared to other paddles.
We hadn't played in many years, but the surface on these paddles "gripped" the ball and had amazing play. Thanks for giving us back our game.
Although I returned, paddles appeared to be a good value and quality?