Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Mart Best (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopmartbest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So glad I purchased this item for my husband. It works really well and he is very happy with it. This is one of those products that you will go back and order more of once you see how well it works.
The packaging is not the best, but nothing broke, it seems to work pretty well
Perfect !
I love the order thank you!
Good
Somebody bought me one of these about 10 years ago and the only reason I had to replace it was because I dropped it and it broke. Yes, the product was that reliable for that long. With this trimmer you know what you’re getting so don’t be distracted by spending more money on tricky looking things you don’t really need.
Excellent Trimmer.. Very fast shipping. thx
Ease of use. Does not pinch or pull your hair doing shaving. Great for traveling. Great price.
Does the job, is light and easy to handle. Durable.
Bought three for the adult men in my life. They are a big hit!
Better quality than the older version. The new power on push button works much better than the older “twist to power on”.
Haven’t used yet
This is so nice. Many years ago I bought one. I finally replaced it. I was worried my old one would stop working. The new one is just as nice. Good buy.
Owned 4 and will buy it again. Name it and it trims it....works
My husband loves this
This is one of the best micro trimmers I have found
Ease of use. Does not pinch or pull your hair doing shaving. Great for traveling. Great price.
This is my 2nd one. I used it for my kids when I cut their hair. It is very handy and useful and price is good.
Great tool for a bad nose hair day. In fact, the best tool I've discovered for trimming hair in the nostrils.
Very strong & sturdy. I originally bought it for my husband. Long lasting, I went back an ordered 2 more just in case or to give as stocking stuffers
The best trimmer I could find after trying various
This is my 2nd one. I used it for my kids when I cut their hair. It is very handy and useful and price is good.
Men or woman. Great!