Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Mart Best (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopmartbest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really nice item. Very spacious when opened and can hold a lot of things easily. Only thing is the drawstring is exceptionally long! I cut mine down with a pair of scissors and tied a few knots in either side. Also, the bag is quite big so may be an issue if you plan on carrying it around, unless you have a larger handbag. Nice design and overall pleased with the purchase.
Perfect for transporting all your makeup and toiletries. Fits everything in and easily closes. Small pocket for keeping your small things safely tucked away and easy to find (eg jewels / contact lenses). Waterproof and wipe-clean so keeps all your stuff safe and dry. I use it on a daily basis to keep my dressing table organised. Bought one for an admiring friend. Something every girl would benefit from (especially usually messy ones!)
I love this make up bag!!!! Hubby bought it for me as he was sick to death of my make up being spread out all over the bathroom shelf lol. It's great because I can just lay everything out, wrap it and then tighten with the drawstrings - perfect!! I'll definitely be taking it on holiday with me!! I reckon it'd be great for a night out too as it looks like a clutch bag. Really happy, thank you!!
Perfect cosmetic bag. When traveling, usually the last thing you pack is your make up bag. My previous bags were boxy and took up way too much space in my carry on suit case. Everything had to be rearranged. This handy bag holds everything and can be squished into most any space. When using, it opens up nicely, thus avoiding digging through bag. Highly recommend!
I love this little bag. If you are like me and tend to overpack or like to be super organized when you travel, you will like this bag. I saw a youtube video on how to pack using packing cubes and the woman in the video had one of these bags. I don't bring a lot of makeup with me - just the basics, but this bag will fit your makeup, skin care items, even hair care items nicely. You cannot bring full size products with you obviously, but you don't need them if traveling for two weeks.
LOVE this bag! I used to keep all my make up and brushes in a cosmetic bag, and then dump them all out on the table when I sat down to do my make up. But I’ve always been concerned about how clean the table surface was. I was afraid that I was getting bacteria on my brushes from the table. I even bought plastic mats to use, but they required being sanitized after every use. With this bag I just open it up and all of my make up is right there – no dumping it out onto unclean surfaces.
Why have I not bought this years ago, it looks smart and saves me having to tidy my make up all the time. When it is opened you can easily see everything and don't have to go rummaging. It opens up flat, last photo is not fully open.
Really cute but very useful make-up bag. Easy to see all your make-up and useful compartments for pencils etc that you don’t want loose, you can have it as open as you want just use the drawstring and then tighten it all up and close the flap over and voila all done !
At first I thought it was too small but it fits all my stuff. And I didn’t have to dig through to find what I needed- it was all already spread out when you open the pouch. Love it!
Purchased as a gift. However it seems to be a great size for travel or daily in a larger handbag
I have a work locker I wanted to organize and needed something for all my important necessities. This was perfect!! It fit in my locker perfectly and held so much including my mints, toothpicks, chapstick, and lotion. Definitely a great purchase!
Great little toiletry bag for travel. Enough space for all my products. Nice quality - looks more expensive than it is.
It’s a great cosmetics case. Big enough to hold bulkier items but still small enough not to take up too much room in a suitcase. It’s also seems very durable.
Great size bag for traveling or in a larger purse. It has inside pockets to help keep small things organized and holds a sufficient amount of product. In mine I have: foundation, concealer, mascara, blush, eyeshadow, 2 lipsticks, lipgloss, eyeliner, lash curler, two brushes and a makeup blender
Nice design, perfect size, good quality. Very happy with the purchase.
I do like it but I think it’s a bit too big. I am using it as my everyday day make up bag, it’s a big too big for packing unless if you okay leaving it in your luggage instead of carryons.
I absolutely LOVE this makeup bag! I have several other makeup bags but this one is just so great! I love being able to see everything at once and not having to dig through things to find what I want at the bottom of the bag! I have purchased 2 as gifts!
This bag is just what I needed. I'm putting together an "emergency kit" for formal events at work. It's just the right size to hold all the things one could possibly need
I love the bag! It’s not too small and not too big. It’s super easy to clean! I’m so glad I bought this
Bought this to replace my old bag from a different brand that didn't zip anymore. This bag is exactly what you get when you order it. Nice size, color and material. And no zipper problems ever)) Will definitely buy again
Quality make up organizer that will clean up easily if a spill should happen.
I travel a lot, and like a lot of women I tend to have my make up in different bags that I try to organize, but it never seems to stay organized! And there are make-up, usually powder, spills everywhere, and it's kind of a disaster...so I was really excited about this product because I wanted a place that I could just put everything, lay it flat, use it as a catch-all, and then just swoop it up when I'm ready to leave. This does the job. Easy to clean, too. It's true that even after you gather it up and cinch it there's a gap/opening, but you could put it into another bigger bag, use a smaller case for smaller items and brushes and/or put a piece of tape on powder canisters to prevent spills. In the future it would be nice if they could create a bit more zippered compartments, that way smaller items and messy stuff could be isolated before closing with drawstring. Still, overall a great product!
Fabulous item ! Do not know how I have survived before it !!! Great seeing all my makeup so much more clearly! Have just bought another for a friends birthday .
I love this particular makeup organizer bag so much that, overtime, I have purchased three same ones for my sisters...The cosmetic bag opens up wide enough to see everything, and it easily organizes all my essentials. I'm thinking it would also make a great first aid kit as well.
I love this bag and have gotten tons of compliments on it! It is durable and is perfect for organizing the makeup I keep in my bag (as I do prefer larger handbags). The material is good quality and I really like the look of the fabric.