Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Mart Best (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopmartbest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My husband is truly the midst difficult person to shop for. He's the type that will love it because I bought it, not because he would have gotten it for himself necessarily. So, birthdays/vd/anni's/Christmas all very nerve wracking times for me. But, I found this little buddy and knew he'd like it. It has all the bells and whistles that a Swiss Army has, with some added extras. He already had several SA knives. I wanted something different. Overall quite pleased to have found this for him! He reacted like I have rarely seen (like "oooohhh, what's this little guy") So it's a hit!!
This tool is a life saver. I am not just saying that, I mean it in the literal sense of the word. I am a firefighter/paramedic and I don't leave home/fire house without it. It helps open medical oxygen bottles, cuts through seat belt webbing like butter, and is a really good helper for minor repair jobs. Tested in the toughest emergency situations and comes through each and every time.
I have used this thing on the job site for almost anything. I am a home improvement contractor and I use this as a backup when I cannot reach my usual tool bucket as I am on a ladder. This thing holds up to some serious abuse! I dropped it several times on concrete accidentally on a job when I was more than 10 feet up. Just keeps coming back for more. Very impressed! Several guys that work with me have now purchased this same one after using mine
I can't praise this enough. As a maintenance mechanic I've learned to appreciate this multitool very much. I'll find myself using it in a pinch plenty of times every shift. I don't like to carry around my heavy tool cart, so when I get to go for a work call across the campus and I find out it's different than expected, I can still resolve it with my multitool. I am a very happy customer at that moment.
I am an Engineer that sails aboard vessels. These types of tools are a staple due to them being versatile, sturdy and compact. It saves me so much time on jobs. I’m constantly asked if I have my tool on me and I’m constantly telling the guys to either purchase their own or ask for it as a gift from someone!
This is a very convenient tool! I use it every day. You should know, however, that it is a little big. Not prohibitively so, but big and a little heavy, which is expected for a quality tool.
Got this for husband as a stocking stuffer, and it was probably his favorite gift. He has already gotten so much use from it, and it really isn't any bigger than the pocket knife he normally carries, despite having so much more on it. We are farmers, so this baby will definitely serve him well. Scissors were surprisingly sharp!