Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Mart Best (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopmartbest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I brought this to help with my posture as apparently my right leg is shorter than my left! It works fine
These inserts are pretty basic but are very comfortable and feel natural after a few seconds. I used these in my tux shoes for my wedding as my wife wore tremendous heals to keep the height differential, and had no issues
These insoles are simply great!! They're super comfortable and have lasted me over 2 years now. They do move around a little as you take off your shoes but it's never happened so much that it annoyed me. It only happens once in a while for me. Still deserve 5 stars from me. Buy them with confidence!
These are super comfortable...and not only do they add a bit of height, but they also help posture.
Very comfortable can work out and jog with them
I use these actually for ankle support when I am on my Onewheel but they do make me look much taller I don’t mention I’m wearing these but people do you think I’m 6’5 so keep it DL
This item is good for flat feet more than a bit more height. It increases less height than other more traditional products. I reduced the rating because is prone to cause athlete's foot and odor if you sweat at work. Not breathable. A workaround for this is to wear socks first, then wear this product in top of socks, then add extra socks in top of this product. 4 socks in total. This trick also gives better support while walking.
Very comfy especially if you have heel issues like spurs. The cushioning is exceptional.
Needed them for one event and they worked exactly as needed. The price was right and they fit in my shoes with no problem.
Excellent. makes solid shoes very comfortable
Has it's Pros and Cons. The Pros are: Slips on very easy Gives me the added height that I needed for my left leg Very comfortable to wear. I wore it around the house with my sock over it. Stays in place It took a few hours to get use to actually walking without a limp because my legs were now even. And the Cons: Even though it is not super tight on my foot it was just barely too tight and it caused my lower foot to swell up. It really does not feel tight at all when wearing it but that slightly snug fit made my foot swell. I will keep wearing it because it really does straighten me out and causes less pain in my hip and lower back.