Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Mart Best (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopmartbest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m obsessed with this diaper bag! The color was exactly what I was looking for. I love how durable the fabric feels on the bag, especially the backpack straps. There’s ton of storage inside and outside. My favorite part is the portable changing station, although it is hard to fold back up once opened. I do wish the straps to hang the bag on the stroller were longer and a stronger Velcro but overall I’m very happy with my purchase.
Got this Backpack a few weeks ago, and decided to share its benefits, if you still did not decide whether to buy it, you will definitely say yes after reading this) Pros of the backpack transformer: • portable changing station and foldable, perfect to use in hospital when my baby need to change diapers during this epidemic • waterproof and easy to clean • insulated pockets and multiple pockets • with carriage hanging stroller buckle cons... I don't see it!
I was looking for a mobile diaper changing station. This seems to be perfect. The bag itself is beautiful. The bassinet portion is super quick and easy to set up, as well as spacious. My sixteen month old can lay down in the bassinet.
This is a wonderful product! I bought it for my 6 month old son, and he absolute loves it! There are lots of pockets and areas for diapers, wipes, bottles, change of cloths. Good size, durable, super practical, and the changing station is going to be fantastic as we travel a lot. LOVE IT!!!
What a unique multi functional travel bag which is a combined diaper bag backpack, bassinet, nappy bag, travel crib, portable baby changing station. With insulated 3 bottle pockets, 5 compartment inside and Concealed waterproof zip pockets at the back and inside, it’s roomy enough to store all baby stuffs, included with removable changing pad/mattress. Thick, durable, machine washable material and foldable easily, this bag is an all in 1 small and light travel bag to accommodate baby needs and mom. It can be worn as shoulder bag, stylist backpack or hanging on a stroller, which makes travel more convenient and easier. I am sold with all the features this bag has and can’t wait to use it for my upcoming baby!
I like the idea of the pull out bassinet design. When I received the product I could not figure out how to pull it out all of the way. The zipper had to come completely off of the reach to fully pull out the bassinet which I think is a design flaw if you are on the go with a baby. I also found that folding it up was not as easy as it should be. I will be giving this a couple more tries to get the hang of the zip and fold up.
The diaper bag is good for long trip or two babies. It can hold a lot. The strap is so soft and wide so moms won't be tired easily. I extremely like the pockets for bottles, no need to worry about the bag will get wet because of cold milk or drinks spill out. Like it！
This would literally be the best baby travel bag in the world. The material is thick, completely nylon inside to wipe clean easily, and even has a bottle compartment that keeps bottles cold/hot. Lots of pockets and space. And the price is really great. I 100% recommend this bag to traveling parents!
The best part of this bag is the sleeping feature. We use it everyday just at home. Can’t wait to try it out when the world is safe again to be outside.
It seems pretty durable so far. Has great pockets. The reason for 4 stars and not 5 is because extending the changing pad/nap area is not something you can do while holding a baby. You need 2 hands.
I am so happy with this purchase. The diaper bag is durable, stylish, and lightweight. The material this bag is made from is great, it doesn't feel cheap at all. Highly recommend for anyone who'd looking for a great diaper bag with bed.
Our baby loves this bassinet. Plenty of room inside the main bag and also plenty of pockets for extras on the sides. It is very useful for travelling and comfortable for the baby to sleep in. We love the design!
Just got this for my newest granddaughter and we love it! It was super easy to set up and my daughter can move it from room to room. I am excited because she can also easily fold it up and bring it over to my house for naptime instead of setting up a pillow fort for her newborn.
Absolutely buy this! Possibly THE best baby purchase I’ve ever done. I put my 2.5 month in there with the canopy and the toys and she stays entertained for a long time (she used to want mom only before), and then when I notice she’s getting sleepy, I take the toys on the canopy off and she falls asleep BY HERSELF, which she never used to do before. We use it as a cosleeper which is great, and it’s so lightweight that we bring it downstairs on the couch during the day. We haven’t traveled yet, but needless to say, this bed is following us wherever we go because it’s the best thing ever!
Super light and easy to use, I used it for my 9 month old baby on a 15 hours flight ! Life saver she slept so good 😊 highly recommend
Nice traveling diaper bag but the zippers separate
I like the 'to-go' feature and how it folds up and turns into a backpack, although I have never used it outside my home so I haven't needed to use that part of it yet. My son WILL sleep in his crib, however, he likes sleeping in my bed with his father and I much more. So I will just sit this in the bed next to us, and.... BAM! He is fast asleep in minutes!
We bought this for a last minute trip with our 4 mo old and loved it. As we had an empty seat between my husband and I, we were able to lay this out and have our baby sleep comfortably throughout the flight (except during take off and landing of course). (The bassinet seats on the flight were already booked so we knew we had to take something with us) Was great throughout the flight and in hotel too!
This is one of the two things we can't live without if we want to have some decent amount of sleep during the night with our newborn.
This filled a gap in my baby gear. Needed a flat portable surface to place my newborn when I was in the kitchen or living room or even on my bed (my movement would cause baby to roll all over). It’s light so can carry baby & lift the bassinet with 1 finger of my free hand. Now baby can sleep wherever I am. Love that I can easily bring it to grandmas house too!
We had to travel when our baby was born and I was concerned about finding something he could sleep in with us that was easy to pack. This was a godsend! Easy, light, packable.
The bag is good quality I disliked the fact that the cushion tore up after I washed it
Easy to move since it’s super light yet large and easy to clean since it is waterproof. Love this purchase!!
I bring it everywhere! My baby sleeps in it, plays in it, and I change her diaper in it! The high walls create a perfect barrier from wind!
Love this! This is going to be perfect for our grandson. I bought it as a safety precaution when he visits. Instead of putting him on a regular bed and circling him with pillows we can just put this on the bed and put him securely inside.