Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Mart Best (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopmartbest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We received this as a shower gift, neatly tied to the outside of a wrapped gift. Thinking it was cute but not much of it otherwise, it sat on the nursery nightstand until I grabbed it during a particularly wild diaper change, and it’s now easily one of my son’s favorite toys. The rattle is soft and gentle, but satisfyingly audible, and the toy is easy to grab, chew, smush, shake. I love that it’s soft and so lightweight, it doesn’t hurt when he bonks himself with it and it tends not to get hurled as much as heavier plastic toys. He switches between chewing on tip and greens, so it keeps him entertained for extended periods. I’m considering getting another one so we can wash the one we have more frequently! Luckily it’s well-made so has held up great with machine washing so far. This thing is gold!
I bought this as a part of a Bugs Bunny Halloween costume, but it soon became my little girl's favorite rattle (she is 3 1/2 months). The tip is really easy to grab, and when she swings it around she can wack herself in the face without it hurting her. Great purchase!
Light weight, easy for baby to hold. :) Pebble could improve these by using a tighter weave but we haven’t had a problem. Nice little rattles!
It was nice and cute
I know it's supposed to be a rattle but my baby loves it as a teething toy. She can't put it down! I highly recommend it!
While I love the other Pebble baby toys I have, this one disappointed me a bit. The polyester fill is coming through the knit material after only a few uses. We had to take away from my baby so she wouldn’t consume the filling.
My son loves this rattle and will pick it from an assortment of toys. He chews on it contentedly for a long time.
Soft and cute! As described.