Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Mart Best (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopmartbest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a micro size rod and reel combo easy to carry. I installed new 6lb braided line and modified the drag knob to keep the line from winding on it. Other than that it works amazinly well. I caught fish with spinner bait no problem. The rod is very sturdy and the reel works well, just keep tension on the line while reeling. I go mtb riding on trails that run by a creek and this allows me to stop at remote area and fish for a while. Now the funny part one day I cast a small hook with bait on it over the side of a pier, I laid the rod down with just the tip hanging over the edge. I walked away from it for a while next thing I know a fish took my rod and reel! So I ordered another one!
a neat little light weight fishing rod. not and never intended for hauling in a monster 30 pound bass but for small fish you might encounter on the lake up near the bank of near a foot bridge. i can see where some might have an issue with casting as the guides on the rod are pretty tiny but if you use a lightweight string (as is recommended) and are not too aggressive in setting the hook you should be able to cast a short distance or more likely cast the line out by hand and then let it drift out further with the current…for the price i’m very happy with this and plan to acquire a few others mini rods and reel variations as a sort of collection
Now some will say it is cheap, well it is, but for the money it is great. Designed to be small and portable, toss it in your emergency 3 day go bag. Tested it out by casting and reeling in some test items, only a few pounds on the line but am pleased with it.
Extremely small, and it works, my kids caught 3 sun fishs on the first time using it, just need to make sure not get too tight on the fishing line and let the fish run then slowly reel in the fish. This rod is very small, and I will get another one to just leave it in the car. A lot of fun for me and my kids.
It was a gift for my fishing-loving friend. The fishing rod is small and comfortable, quite strong, it is compact and took up very little space. My friend was very happy with the gift. It is a very good gift for fishing lovers. thank you.
Was out fishing with my wife and brothers. My wife’s sister decided to join us later in day and didn’t have a pole. So I gave her my good one and busted out the baby pole. To my surprise this thing worked flawlessly catching 10 or so decent sized fish with not a single problem.
This is a gift I bought for my father. He likes fishing. His old fishing rod is old. I just bought him a new one. My father likes it very much. I hope he can catch big fish and go home. Hahahaha!
The reel that came with this pen is the best quality I've seen out of all the pen fishing poles I've owned. Very smooth casting. As with all compact poles, be gentle when collapsing the rod.
Dad likes this birthday present very much. The quality of the fishing rod is very good, the workmanship is very fine, the resilience is full, and the handle is very good. That is great!
I love the way it looks. The reel is better than the rod. The rod looks like super fragile, I won't be surprised if it'll break after one season.
For the price, I was able to have some fun with the fishing rod and land some fish. Nice compact part that fits great in the backpack. Definitely recommendable.
I got the 3 rods and 3 reels in good condition and they didn't take long. Very good communication with the seller. I recommend the product and seller, thank you very much.
It is better than expected. Fits perfectly in my tackle bag. Besides the size, you wouldn't know there was anything different when compared to a regular pole and reel.
My husband wanted a fishing rod he could pack in his backpack when we are hiking and this is perfect! So compact and so far it seems very sturdy. Great price for a decent little rod.
The fishing rod is very handy and you can take it very easily. Perfect to take with you when hiking.
Yeah. It's very good stuff. It's very convenient. Cheap, but it is a very good fishing rod
Compact and comfortable to carry. Able to get desent cast out of this for its size.
It's the best mini rod I've ever bought online
Fulfil the purpose I had in mind - having the portable rod in the car just in case. Perfect for that matter.
My father likes it very much. I hope he can catch big fish and go home. Hahahaha!
small and practical, suitable for vacation, of course, it is very simple
Love the potable design. Full of fun for kids.
Better quality than expected, Shipping was quite fast!
Super! THANK YOU VERY MUCH! It is perfect!
A little short for adult, but the size is really pocket-style, so it's cool.