Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Mart Best (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopmartbest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased the emergency sleeping bag as a back up thinking that I would not need it during my backpacking trip. At night the actual temperature was colder than I expected and my 20° sleeping bag was not keeping me warm. After shivering for a while I decided to pull the sleeping bag out of its package and then I extended it on top of my sleeping bag. I started to feel warm immediately. It was a great feeling to be able to sleep warm. Get one of these and forget about expensive sleeping bags that promise to work at low temperatures.
The product looks very small, but unfolded, it easily fit around me fully clothed - with additional room. (I weigh 290 pounds and am six foot two inches.) Once used, I feared it would not be easily put back into the accompanying stuff bag. I feared for no reason because I put it back into the bag with no problem. We purchased 4 so we could have one for each of us. I do not regret the purchase.
Right after I bought this bag I put it to the test. The first time staying out in 15 degree weather in the middle of the woods I put my trust in this bag and it delivered period.
Had a friend who got a little ambitious with a hike and ended up having to spend the night in the woods. He never actually slept because he was so cold - almost got hypothermia but fortunately didn't. Got home and researched emergency sleeping bags and now throws one into his day pack before every major hike - I decided to do the same.
I work mids and often need a nap on my lunch break. This emergency blanket keeps me warm and is easy to roll back up. It’s durable enough to be used night after night. Once it’s rolled up, it can fit anywhere in your car.
Great quality. Perfect for emergency situations - keeping it in the glovebox. Great to take camping also.
Put one of these in my 12yr old hunting pack and one in mine, good extra measure of security when on your own, would be good in cold country to have in the vehicle as well. This could make the difference between being saved and a body recovery. Several times better than a standard emergency space blanket. Yes I like it, yes I will get several more as they are that nice....and make me feel that secure.
I recently received my sleeping bag. I took it on a camping trip and decided to use it just to test out the material make up of this product and whether or not it can insulate me like the manufacturer says it can. Let me tell you this product did not disappoint me at all. I really tugged hard on it trying to tear the material and it just would not tear. Keep it mind that I did not use any type of sharp devices like a knife. Before repacking the bivy when I reached home I wanted to clean it so I shot it down with some water and I looked to see if the material was weatherproof and yes it is. No leaks whatsoever. Would I recommend this to a friend? You bet I would. Stores neatly and is compact. At this price I’m buying me a few more to keep in my car and my wife’s car as well.
Never know when you are going to get stranded in the middle of nowhere. I bought it to shove in my daypack in case I ever get stuck out unexpectedly overnight. Considering getting a couple more for the car and truck. Hopefully I will never need to use it, but it looks to be everything advertised. Although it is a little heavier than the old mylar space blankets, I knew that before I bought it and was willing to accept a couple extra ounces for the sake of better durability and because the bivy concept should provide better overall heat retention than the old space blankets. Arrived well-packed and was shipped promptly.
I can't speak as to the size or how comfortable since I've never used one. But, I trust these bags because I've heard so many good things about them. I don't have room for a sleeping bag in my car but I have room for this compact bag. If my car ever breaks down away from home and it's cold I have confidence that this bag will help me survive until help arrives. And while I can't drag a full sized sleeping bag everywhere I go, this compact bag does not take up much room in my go-bag and it's not heavy at all. I am a repeat customer and have bought several of these. I will continue buying them - that is how much I trust them.
This product is great. Arrived on time and in perfect condition. Unpacking it I found exactly what I expected- a space blanket. For an experienced survivalist like myself, this was exactly what I needed for the just-in-case. For folks that expect to use it regularly for extra warmth, you're packing the wrong gear and this bag won't last a lifetime. Very pleased!
accurate. as described. nice carry bag
I hope I never need it :o) Thanks to the seller!
Everything is fine, the product is satisfied, fast delivery
The item received. corresponds to the description.
I got this for an extreme buyout bag. I can't give higher ratings because i haven't used them. They are for my emergency bug out bag. When I pulled in out of the bag, I was happy with what I saw.
I brought this with me on a recent camping trip having never used a bivvy bag like this before, and it was great! It is so compact and easy to fold up after using, and it does a great job of keeping in the warmth. It also is very roomy, so there's enough room to put your sleeping bag inside for extra coziness. I would recommend a friend get one for themselves before going on a camping trip or sleeping outside, especially because of how compact and lightweight it is when backpacking out to a campsite!
To be fair, this appears to be a great product for its intended purpose. I am a backpacker always looking to lower my total gear weight and I hoped to "repurpose" this item to my needs. I had hoped I would be able to replace the sleeping bag liner I carry in my winter gear with this lighter item. This would surely work for a handful of trips, but I don't think it would necessarily be durable enough for extended regular use. This is, as the description suggests, an EMERGENCY BIVY. To that end, I think it is an excellent item, it just won't work for my use.
As expected. Product is very light and small. Easy to carry around. Short delivery time, thank you.
It looks great, but I'm in another country now and I can't use it. I'll add the review in six months.
Very good product, very good seller, fast shipping, highly recommended.
Everything is fine, the product is satisfied, fast delivery
Excellent value for money
The product is as they describe it, I haven't tried it yet, so I don't know if it works.
Delivery fast, packed and assembled very well.